General Terms and Conditions

Provider

Vieraxis UG (haftungsbeschränkt)
Stilleweg 7
30655 Hannover
Germany

Commercial Register: HRB 230696
Register Court: Amtsgericht Hannover
Represented by: Javaria Nadeem, Managing Director

Email: contact@vieraxis.com

§ 1 Scope

These terms and conditions apply to all contracts, offers, orders, consultations, services, and business relationships between Vieraxis UG (haftungsbeschränkt) as the provider and its customers or clients.

They apply in particular to services in the areas of technology solutions, web and software development, IT support, infrastructure management, technical operations, monitoring support, L2/L3 support, e-commerce, sourcing, online business processes, and general support services for students and professionals.

Any different or conflicting terms and conditions of the client shall not apply unless Vieraxis expressly agrees to them in writing.

§ 2 Conclusion of Contract

The presentation of services on this website does not constitute a legally binding offer. It is an invitation for the client to contact Vieraxis, request information, request a consultation, or submit a project inquiry.

A contract is only concluded when Vieraxis confirms an offer, accepts an order in writing or by email, starts providing the agreed service, or when both parties sign or otherwise confirm a service agreement.

§ 3 Scope of Services

The exact scope of services is defined in the individual offer, service description, project proposal, order confirmation, statement of work, or written agreement between the parties.

Vieraxis may provide, depending on the agreed project, services such as:

• Web development, software development, UI/UX, digital solutions, and IT consulting
• IT system support, infrastructure setup, monitoring, maintenance, and technical operations
• Data center, site, station, remote support, and L2/L3 support coordination
• E-commerce support, sourcing, product handling, online shop support, and operational business services
• General guidance and support for students and professionals, excluding legal and tax advice

Vieraxis does not provide legal advice, tax advice, regulated immigration advice, financial advice, or other services that require a special official license, unless this is expressly permitted by law or handled through qualified external professionals.

§ 4 Client Cooperation

The client shall provide all necessary information, documents, access rights, approvals, technical details, project requirements, and cooperation in a timely and complete manner.

Delays, additional costs, or service limitations caused by incomplete information, missing access, late feedback, incorrect data, or lack of cooperation from the client shall not be the responsibility of Vieraxis.

§ 5 Prices, Remuneration, and Payment

Prices and fees are based on the individual offer, project agreement, order confirmation, or invoice. Unless otherwise agreed, all prices are stated in euros and may be subject to applicable statutory VAT once VAT registration is available or legally required.

Invoices are payable within the payment period stated on the invoice. If no payment period is stated, payment is due immediately upon receipt of the invoice.

In the event of late payment, Vieraxis reserves the right to charge statutory default interest, suspend services, withhold deliverables, or claim further damages as permitted by law.

§ 6 Changes, Additional Work, and Project Delays

Requests for changes, extensions, additional features, additional support, or services outside the originally agreed scope may be charged separately.

Project timelines may be adjusted if the client requests changes, delays feedback, provides incomplete material, or if technical or third-party dependencies affect the project delivery.

§ 7 Acceptance of Services

Where acceptance is required, the client shall review the delivered service or work result within a reasonable period. If the client does not report material defects within this period, the service may be considered accepted, provided this is legally permissible.

Minor deviations that do not significantly affect the agreed functionality or usability do not entitle the client to refuse acceptance.

§ 8 Third-Party Services and External Providers

Some services may require the use of third-party providers, such as hosting companies, domain registrars, software vendors, cloud providers, payment providers, logistics providers, marketplaces, or external tools.

Vieraxis is not responsible for outages, restrictions, price changes, data loss, policy changes, account suspensions, or service interruptions caused by third-party providers, unless caused by Vieraxis through intent or gross negligence.

§ 9 Intellectual Property and Usage Rights

Unless otherwise agreed, work results created by Vieraxis remain the property of Vieraxis until full payment has been received.

After full payment, the client receives the agreed usage rights for the delivered work results. Pre-existing tools, templates, frameworks, libraries, know-how, methods, and internal processes of Vieraxis remain the property of Vieraxis.

The client is responsible for ensuring that all materials provided to Vieraxis, including images, texts, logos, documents, data, and access credentials, may legally be used for the intended purpose.

§ 10 Warranty and Defects

Statutory warranty rights apply. The client must report defects in a clear and understandable manner and provide Vieraxis with the opportunity to inspect and remedy the issue.

No warranty is provided for issues caused by client-side changes, third-party systems, incorrect use, missing updates, external attacks, hosting problems, or modifications made without the involvement or approval of Vieraxis.

§ 11 Liability

Vieraxis shall be liable without limitation in cases of intent, gross negligence, injury to life, body, or health, and where liability is mandatory under applicable law.

In cases of slight negligence, Vieraxis shall only be liable for breaches of essential contractual obligations. In such cases, liability shall be limited to the typical and foreseeable damage, to the extent permitted by law.

Liability for indirect damages, loss of profit, business interruption, loss of data, or consequential damages is excluded to the extent permitted by law, unless caused by intent or gross negligence.

§ 12 Cancellation and Termination

The cancellation or termination of a service depends on the individual agreement, project stage, and type of service. Services already provided, expenses already incurred, and third-party costs already committed may be charged to the client.

Ongoing support, maintenance, or operational service agreements may be terminated according to the agreed notice period. If no notice period has been agreed, statutory rules apply.

§ 13 Confidentiality

Both parties agree to treat confidential business, technical, commercial, and personal information received during the cooperation as confidential.

This obligation does not apply to information that is already publicly known, lawfully received from third parties, independently developed, or required to be disclosed by law or official order.

§ 14 Data Protection

Vieraxis processes personal data in accordance with the applicable data protection laws, especially the GDPR. Further information can be found in our Privacy Policy.

If a project requires the processing of personal data on behalf of the client, the parties may conclude a data processing agreement where legally required.

§ 15 Consumer Dispute Resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr.

Vieraxis is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board, unless legally required.

§ 16 Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, where legally permissible.

If the client is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction shall be the registered office of Vieraxis, to the extent permitted by law.

§ 17 Final Provisions

If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.

Vieraxis reserves the right to update these Terms and Conditions where necessary due to changes in law, services, or business processes.